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Phone Number (248) 955-2877
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Cranbrook Centre - Southfield, MI

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Frequently Asked Questions | Cranbrook Centre Skip to main content
Phone Number (248) 955-2877
Residents Login Opens in a new tab
Applicants Login Opens in a new tab
Cranbrook Centre - Southfield, MI

FAQ

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Maintenance
1. What will you do to prepare my apartment before I move in?
Your unit will be painted, the carpet will be cleaned or replaced. A member of the maintenance team will go in a check all of your plumbing, outlets and appliances to ensure that they are working properly.
2. Do I have to be present for a service technician to perform work?
No, you do not need to be present for service request.
3. Do you have on-site maintenance?
Yes, we have 24 hour emergency maintenance.
4. An item in my unit needs repair. How do I get help?
You can contact the office via phone or email and we can schedule your service request, or you can visit our website and put in your service request online.
5. What happens if I am locked out?
Contact the emergency maintenance number at 248-878-6279, there is a $25 fee for lockouts.
Amenities
1. Is parking available?
Each apartment home comes with 1 covered parking spot, plus there is open parking spots available.
2. What amenities does the property offer?
24-Hour Maintenance, Swimming Pool & Clubhouse.
3. During which time periods are the pools and decks available for use?
The pool opens Memorial Day and hours are 10AM-9PM.
4. Is your community pet friendly?
Yes, we are pet friendly.
5. What appliances are standard?
Stove, Garbage Disposal, Dishwasher, & Refrigerator.
6. Do you offer furnished apartments?
We can refer you to company should you require a furnished home.
Admin
1. How long does it take for an application to be approved?
Once we receive all of the necessary information, we can inform you of your approval within 24-48 hours.
2. What are my options for paying my rent?
You can pay rent online or drop it off in our office with a check or money order.
3. Am I required to purchase renter's insurance?
Yes, we do require that you purchase renter's insurance.
4. Which provider can I use for Internet and cable?
Comcast
5. If my situation changes can I get out of my lease?
You are able to to with approval from the management office, contact the office for details.
6. How do I set up my utilities?
We will provide you with phone numbers for each utility provider.
7. Which utilities are included in my rent?
You are responsible for all of the utilities.
Location
1. Is there public transportation within close proximity of the buildings?
Yes.
2. Which school district are you in?
Southfield Public Schools
Directions
1. How do I get to your community?
We are located on Southfield Road, just South of 13 Mile Road behind McDonalds.
For Future Residents
1. How can I apply for an apartment?
You can apply via our website CranbrookCentreApartments.com or you can stop by the office and apply.
2. What if I’m not ready to apply? What other options are there?
We can put you on a call back list and check in with you from time to time. We also have a waitlist you can apply for and be on for a year before you are required to make a decision.
3. What do you look for in the application?
We will conduct a credit check, background check, and verify your income.
4. Is there any specific advice you can give to a first-time renter?
Prepare a list of questions prior to your visit.
5. How can I check availability for furnished apartments?
We do not offer furnished units, but we can refer you to a company that can provide you with furniture.
6. Does it cost anything to take a tour?
No, there is no cost to tour.
7. Do I have to make an appointment or do you accept walk-ins?
You do not need an appointment but if you would like to schedule a tour we are more than happy to set one up with you.
8. Does this community offer a bonus if I was referred by one of my friends?
Once you become a resident, we do offer a referral.
9. Can I get a price reduction if I sign a longer lease or pay for rent a year in advance?
It would still be the same price if you sign a longer lease.
10. What is the renters’ insurance policy?
It is a policy that protects your personal belongings and for any liability if anything should happen to your home.
11. How accessible is the management at the local office?
Management office is open 6 days a week.
12. Where specifically in the apartment community is the apartment located?
We would be able to give you a tour of the unit that is available in the community.
13. What will you do to prepare my apartment before I move in?
Your unit will be painted, the carpet will be cleaned or replaced. A member of the maintenance team will go in a check all of your plumbing, outlets and appliances to ensure that they are working properly.
14. What’s the parking situation?
Each apartment home comes with 1 covered parking spot, plus there is open parking spots available.
15. Where are the washers and dryers?
The laundry room is located in the basement of each building.
16. Where do residents shop?
We are located next door to Target. There is a Meijer, Kroger and Market Fresh located within minutes of the community.
17. Am I allowed to decorate the apartment without penalty?
You can paint the unit but you are required to return it's present color at move out.
18. How are maintenance issues handled?
You can call the office or turn in nonemergency work order online and we will take care of them within 48 hours.
19. Are there any monthly fees?
Pet Fees
20. What are the policies about guests and listing on Airbnb?
We do allow you to have guest but if they stay more than 7 days they must be added to the lease. We do not allow Airbnb.
21. Are pets allowed? If so, is there a fee?
Yes, there is a monthly fee of $50 per pet.
22. Are there building quiet hours or fees for using communal spaces?
9PM.
23. Which roommates will be held responsible if we don’t make rent?
Anyone who is listed on the lease as a leaseholder.
24. Are utilities included? If so, which ones?
You are responsible for all utilities.
25. What happens when there’s a maintenance problem in the apartment?
File a maintenance work request by either calling the office or completing online. Goal turn around time is 48-72 hours.
26. What would it take to break the lease?
You will need to provide our office with a 30-day written notice and pay the lease break fee within 3 days of providing notice.
27. How much will I pay in up-front costs when I sign the lease?
You will pay your security deposit, first month's rent and any pets fees, if applicable.
For Current Residents
1. What fees will I need to pay if I have to break my lease?
You will need to provide our office with a 30-day written notice and pay the lease break fee within 3 days of providing notice.
2. How do I pay my rent online?
Visit our website at CranbrookCentreApartments.com
3. Does this community offer a referral bonus if I tell my friends?
Yes, you can receive a referral bonus once the they are a resident for 90 full days.
4. If I transfer from one apartment community to another, will my security deposit transfer to the new community or do I need to pay another security deposit to the new community?
Your security deposit will transfer to your new unit. You may be required to pay an additional deposit if you are transferring to a larger style home.
5. Will I be allowed to sublet my apartment?
We do not allow subletting.